Site Information

Customer Service - Shipping & Returns

Customer Service

Shipping & Delivery:

Free Shipping to the Continental US Shipping Policies and Rates:

We offer Free Shipping within the Continental US. Your boot order will be shipped within 48 hours after receiving payment Monday-Friday using UPS Ground / Home Delivery, Fed Ex or USPS Priority Mail, depending on your location within the Continental U.S. WE DO NOT SHIP OUTSIDE OF THE CONTINENTAL U.S. or to PO Boxes.

Free Shipping to the Continental US: Excludes AFO/APO AK, HI, PR and US Territories

Free Shipping to the Continental US:              1st Item         Addtional Items                                           
 UPS Ground:  Free  Free
 USPS Priority Mail:  Free  Free
 FedEx Ground or FedEx Home Delivery:  Free  Free


We accept all major credit cards (Visa, Discover, MasterCard and Amex) or US Postal Money Orders. If paying with a US Postal Money Order your order will ship as soon as the funds clear our account. 

If paying with a US postal money order make your payment out to
The Boot Depot
and mail your payment to
The Boot Depot
c/o David Gordon
799 Aristocrat Court
Suite 3
Simpsonville, KY 40067


If you are not 100% satisfied with your boot purchase you may return your item in the same new condition as received for a full refund (less shipping charges) within 30 days.
You must contact us before you return your item. 
After 30 days we do not accept returns. 
All Items must be returned with original packaging, tags or any other items shipped with your package.
We do not accept returns on boots or shoes that have been worn or used. We only accept returns that are in the same new condition as received. If you need to try your boots on for sizing please do so on carpet.
We do not refund original shipping charges  and customers returning an item are responsible for all return shipping costs.
Any questions regarding these policies feel free to contact us at

Contact information:

You can contact us seven days a week at We will respond to all emails within the business day. If you have any questions about any items or boots that we offer, shipping questions or any other questions do not hesitate to contact us. We will get back to you as soon as we can.

You can also call us at:
502-405-3228 Between 9:00 AM and 6:00 PM Monday through Friday (Eastern Standard Time)

Corporate and Return Address:

The Boot Depot
799 Aristocrat Court
Suite 3
Simpsonville, KY 40067
Phone 502-405-3228